Refund policy
Exchanges are only given if the item is in a saleable condition, unused, and unopened in original packaging. The return postage is the responsibility of the customer.
GAEA△EARTH will charge an extra delivery fee, for all items exchanged.
Please retain your printed or emailed receipt as proof of purchase should you require a refund, exchange or credit within 12 days
Exceptions: these items can not be returned for change of mind.
- Skin, body care
- Essential oils
- Food items
- Jewellery
- Special order items
There is no refund or exchange for sale items.
In the unlikely event that you receive a faulty product, please contact us within 48 hours of receipt of delivery, we will make a claim to the supplier on your behalf. Upon the supplier's permission, a replacement product will be dispatched (subject to availability) either from us or the supplier. Return of the faulty item may be required by request, in that case, the cost of postage will be refunded upon receiving the faulty item.
We reserve the final right to determine if a product is actually faulty.
In the unlikely event that you receive a faulty product, please contact us within 48 hours of receipt of delivery, we will make a claim to the supplier on your behalf. Upon the supplier's permission, a replacement product will be dispatched (subject to availability) either from us or the supplier. Return of the faulty item may be required by request, in that case, the cost of postage will be refunded upon receiving the faulty item.
We reserve the final right to determine if a product is actually faulty.
Note: Wear and Tear is not considered a manufacturing fault, this decision lies with the suppliers and manufacturer as to if its a fault or wear and tear. This is out of our control.